Tend not to use empire for tile! We truly feel cheated and we have been having to pay monthly for something we're not happy with.
STATEN ISLAND, The big apple -- I am leasing an condominium to a colleague of mine and scheduled an Empire Today set up three a 4 months ago Using the sales agent. I have movers, furnishings delivery and also a transfer-in day developing the working day following the scheduled install date.
On the advice of a buddy I started out contact with Empire in September. My first "ticket" was shut with Empire professing it had been resulting from MY not returning cellphone calls. I informed them that we have been inside the age of technology and I'll go ahead and ask for my cellular phone data in difficult duplicate which will show how repeatedly I've named, And just how many times Empire has termed.
FYI it took me a month to get a copy with the guarantee sent to me. My future phase is submitting an official criticism with the BBB as Empire is registered with them. Empire has an A score Along with the BBB, but that is definitely because they are compelled to help make some type of agreement with disgruntled consumers, of which there have already been hundreds, to take care of the A ranking. If just about anything modifications, or if some kind of Remedy is reached I will update write-up.
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Installers hardly ever contacted me the day with the predicted put in day, and customer support stated that the installer tried to simply call me after on the scheduled delivery day.
They total one particular bedroom and say click here they're receiving something to eat and operate an errand (2:30pm) WTF? why not complete then go take in? we do not Stay pretty close to eating places and looks like a squander of your time to leave then return way out below.
Extended Tale small, I am again at square 1 right after having connection with them no a lot less than 8 instances and equally as A lot of people, all of whom are astonished and puzzled about the issues. My newest Get in touch with Megyn, supposedly has me scheduled for an inspection November three among ten and 3. Inspections are only scheduled on Mondays and Thursdays. This will probably be in vain, as I've examine too many buyer problems regarding the inspection becoming a farce and so they constantly deny warranty coverage and the business of Empire will never do it on their own outside of warranty.
two days later we receive a connect with from Empire inquiring with regard to the information we left them. Explained they'd explore it and very little per week afterwards.
Empire Today set up all my window blinds. They even gave me a certification of life span guarantee. Properly, well, among the chords acquired snagged and the blinds is not going to open.
The installation was superior and it absolutely was all finished in in the future. The personnel arrived in April, experienced a system, and executed that prepare. And thus far, The brand new flooring continues to be great. They did a superb job And that i’m happy with what they’ve carried out.
I do not know if they thought I was younger and stupid or hoped I would not follow up on other estimates, but I suspect they hope I'm Silly. Actually, should they be expecting to remain in company they need to get their income practices beneath Management they usually don't need to handle probable consumers like They are really idiots. I might not be the oldest person to buy flooring (28yrs old) but my mama did not raise no idiot! I understand Once i'm being lied to and also to Imagine laminate is waterproof and I do know any time a pitch Seems as well very good to generally be accurate that it likely is.
Now we've been off and operating Together with the "calculations." He's figuring square footage x three.141 divided by quantum principle factoring in the time space continuum. So for the living room hall and smaller back again bedroom we come to just below $3000.
I claimed that if he were at my entrance doorway at three:00 and rung the doorbell or knocked on the doorway, I would be happy to do so, but as it was, obviously I had no clue he was there.